Shipping Policy

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Shipping Policy

Shipping and Delivery Information

Please allow 10-14 business days for orders to be processed and shipped.

Processing times may increase during holidays and other peak times.

To protect our customers, we are unable to change the shipping address provided at checkout.

Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring t he delivery of their shipment once an order has left our warehouse.

Shipping Rates are non-refundable.

We do not ship to PO boxes.

We are unable to combine separate orders into a single shipment.

All shipments of JJJJound Bicycles are subject to a specific ‘’Oversize’’ rate. This shipping rate is fixed at $200 worldwide.

U.S. Shipping and Costs

For orders below $200, a $15 shipping cost will be added at checkout. For orders between $200 and $850, shipping is free. Please allow 7-10 business days for your order to be processed and shipped.

For deliveries to Alaska, Hawaii and Puerto Rico, shipping is $40.

Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.

Canadian Shipping and Costs

For orders below $200, Shipping is $15. For orders between $200 and $850, Shipping is free. We do not ship to PO boxes. Please allow 7-10 business days for your order to be processed and shipped.

Special Collaboration orders incur a $25 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.

International Shipping and Costs

For orders below $300, a $40 shipping cost will be added at checkout. For orders between $300 and $850, shipping is free. Please allow 7-10 business days for your order to be processed and shipped.

Special Collaboration orders incur a $40 fixed shipping fee. Special Collaboration Items shipping rates are subject to change and are not fixed.

All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.

JJJJound is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.

Failed Delivery or Returned to Sender

If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.

If you are absent upon all delivery attempts, your package will be returned to us at your expense.

For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded.

Damaged/Opened Box

If you receive your package, and it is damaged and/or opened, please take a photo of the damage before checking the contents inside. Please submit a claim via the courier used to ship your order. Please also contact us here.

Lost Packages

JJJJound is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels.

FAQ

Cancellations

Unfortunately we cannot cancel an order once it is place.

Domestic Shipping

Due to the current climate with COVID-19, you may experience a delay in an email response, shipping times, and return processing. Once your order has shipped, a shipment confirmation email with tracking information is sent. Also, for your convenience, you can click the ‘Check your order’s status’ link in your order confirmation email.

Tracking your order

An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery for domestic orders. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.

Continental USA   CA$‌15.00 (2-7 days)
Hawaii & Alaska    CA$‌38.00 (5-10 days)

We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled. We do not offer signature confirmation.

International Shipping

International shipping is currently unavailable at the moment but will return very soon.

Shipping & Delivery

Please allow up to 5 business days for order processing and verification, and an additional 7-10 business days for delivery. Business days do not include Saturdays, Sundays, or holidays. Prices displayed on the website are exclusive of taxes.

Continental USA   CA$‌15.00 (2-7 days)
Hawaii & Alaska    CA$‌38.00 (5-10 days)

Shipping is nonrefundable. Unfortunately, we do not ship internationally. We cannot ship to APO, FPO, DPO addresses, or P.O. boxes. Multiple orders cannot be combined after they are created.

We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.

We do not offer signature confirmation. We are not responsible for any lost, stolen, or damaged shipments.

Sale Items

All sale items, discounted and promotional merchandise, including sales in which any discount/promo codes are used are FINAL SALE and are ineligible to be returned or exchanged.

Exchanges

If you wish to exchange an item, you have to return the item and make a new purchase online. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.

Undefeated.com does not offer store credit for any reason, including for returns or exchanges.

Returns

All sales are final on all launch product, Bape, women's and men's inner and/or undergarments, and sale items. For all non-sale items, returns must be made within 14 days of arrival accompanied by the original packing slip in new/unworn condition with tags. Please contact orders@undefeated.com for all order and return inquiries. Undefeated will not accept any returned merchandise without prior written communication and valid Return Authorization Number. Please include your (I-#####) along with a brief description of your issue.

Return shipping is non-refundable. Packages returned to Undefeated are subject to an CA$‌12.00 restocking fee.

Items ordered on Undefeated.com cannot be exchanged at any Undefeated Chapter Store.

Return requests will be denied for suspected resellers.

Launch Products

We reserve the right to ban any user that we suspect might have aided by browser automation, or a reservation service. We reserve the right to refuse bulk orders. Multiple orders placed for the same product on items limited to one (1) per customer is a violation of our policy and deprives other customers of the opportunity to purchase these products and is a cost and burden to our warehouse and web department. We reserve the right to cancel the orders or accept the multiple purchases at our sole discretion. Once an order is placed for these items, the sale is final and cannot be cancelled, refunded or exchanged. No exceptions. Orders cancelled, refused or returned as undeliverable when sent to the address provided by the customer deprives other customers of the opportunity to purchase these products and is burden to our warehouse and web department and therefore will be subject to a 20% restocking fee if returned.

Tracking Your Order

An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

Item Availability

Merchandise availability on Undefeated.com is subject to change. If, after adding an item to cart, you receive a message reading "Selected quantity is not available at this time," please wait and attempt to add the item at a later time.

If an order is placed and an item is out of stock, we will automatically refund your original payment method and inform you about the unavailability shortly after the order is placed.

In the unlikely event that an item is out of stock after the order is made, the item will be refunded to you and the remaining items will be processed and shipped as normal.

Sales Tax

Sales tax will only be charged on orders shipped to California, Nevada and Arizona.

Payment
We accept payments by Credit Card (Visa, Mastercard, American Express, and Discover).

We carry out pre-authorization checks on your payment card to ensure there are sufficient funds to fulfill the transaction.

Return Information

All item(s) being returned must be unworn, unused, still have labels attached, and include original packaging.

Any packages that are not meeting those criteria could be denied by our team.

Shipping costs will not be refunded.

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