Terms and Conditions

 

Shipping Rates

USA
Orders below            $150  ................................ $15
Orders between        $150 - $850  ..................... Free
Orders above            $850  ................................ $15

Canada 
Orders below            $150  ................................ $15
Orders between        $150 - $850  ..................... Free
Orders above            $850  ................................ $15

International

Orders below             $300  .............................. $40
Orders between         $300-$850  ..................... Free 
Orders above             $850  .............................. $40


 

Policies

1. Policies are subject to change without notice.

Sales
2. Shipping and Billing addresses must be the same for order processing.

Payments
3. Prices are listed in USD.
4. Accepted payments are Paypal, American Express, Visa & Mastercard.

Prices
5. Prices do not include shipping, duties and taxes.
Taxes
6. Canadian orders are subject to provincial and federal taxes.
7. Customers are responsible for payment of duties, fees and import taxes on International and US orders upon delivery.
Shipping
8. All Canadian orders are shipped via Fedex.
9. All US orders are shipped via FedEx and DHL.
10. All International orders are shipped via FedEx.
11. You will receive a tracking number via email when your order is processed.
12. Allow 1-9 business days for order processing.
13.  If a tracking number is not sent within 9 business days, contact us here.
14. Shipping rates may vary on Special Drop items.
Order Editing or Cancellation
15. An order cannot be edited or canceled after fulfillment. If you need to change or cancel an order, please  contact us here immediately. Please not that we cannot guarantee any changes to your order.
Returns
Canada
16. All items must be returned in their original packaging, in clean, unworn and resalable conditions. If an item does not meet this criteria, it may be denied.
17. You have 14 business days after receiving your package to request a return  here. 
18. All Special drop products, including collaboration items, are final sale.

19. A $10 CAD fee will be applied to all returns.

20. Please note that refunds may take up to 10 business days to be processed once the returned merchandise has reached our warehouse and has been inspected. If approved, you will be refunded on your original payment method.

US
21. All items must be returned in their original packaging, in clean, unworn and resalable conditions. If an item does not meet this criteria, it may be denied.
22.  You have 14 business days after receiving your package to request a return here. 
23. All Special drop products, including collaboration items, are final sale.
24. A $15 USD fee will be applied to all returns.
25. Please  note that refunds may take up to 10 business days to be processed once the returned merchandise has reached our warehouse and has been inspected. If approved, you will be refunded on your original payment method. 
International
26. ALL INTERNATIONAL SALES ARE FINAL. NO EXCEPTIONS.
Exchanges
27. JJJJound does not carry out direct exchanges. You may alternatively return the merchandise for a full refund and place a new order.
Defective or Incorrect Items
28. If the item you receive is defective or incorrect, you have 14 business days upon reception to fill out a form here. Pictures must be provided.
Lost Packages
29. JJJJound is not responsable for any stolen/lost packages that have been signed for. Costs of stolen/lost parcel is absorbed by the customer.
30. For any inquiries, please contact us here.
Chargebacks and Inquiries
31. If such a situation arises, please contact us  here before opening a chargeback.
32. If a chargeback or inquiry has been opened, please allow a minimum of 80 business days to resolve a dispute.
Terms and Policy
33. These Terms and Conditions of Use govern all use of the Site and of the Site's offered services. Access to and use of our Site and its services implies the express and unreserved acceptance of these Terms and Conditions of Use. Customers therefore confirm that they have read and understood these Terms and Conditions of Use before accessing the Site and/or using the services, and they undertake to comply with them.
34. JJJJound may occasionally suspend its online service temporarily for technical reasons. You may still access the Contact section at all times.
Last updated: May 3rd 2021