Return & Exchange Policy
Standard Return Policy
All returns must be submitted within 14 business days of receiving your item(s).
To be eligible for return, all items must be returned in their original packaging, clean, unworn, unaltered, free of any odours or fragrances and in sale-able condition.
If an item does not meet this criteria, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
Please allow 10–14 business days for all returns to be processed once received.
All Special Collaboration Items are final sale.
Once a Special Collaboration order is placed, it cannot be modified, canceled, returned nor refunded - with no exceptions.
Socks are final sale, no exceptions.
Swim Trunks are final sale, no exceptions.
Undergarments are final sale, no exceptions.
Water Bottles are final sale, no exceptions.
We do not offer direct exchanges. Refunds for returns are issued as store credit only.
A $15 fee will be applied to all Canadian and U.S. returns.
A $30 fee will be applied to all European returns
A $40 fee will be applied to all International (Rest of World) returns
Return Instructions - For U.S. & Canadian Orders
For items eligible for return, please submit a request through your JJJJound account within 14 business days of receiving the item(s).
If you've placed your order as a guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return.
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Return Instructions - For international Orders
For items eligible for return, please submit a request through your JJJJound account within 14 business days of receiving the item(s).
If you've placed your order as a guest, create an account using the same email address you checked out with. You can also use our online self-service tool to request a return.
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Refunds
All refunds for returns are issued as store credit only.
You will receive an email notification once we have issued your store credit refund.
All shipping costs are non-refundable.
Store Credit
To view and use your store credit, you must be logged into your customer account. The value of your store credit will be displayed at checkout in the Store Credit section.
Select Apply Store Credit to use your store credit as a payment method. Only the full store credit amount can be applied as a payment method. Customers can't select a partial amount of their store credit to pay for an order.
Exchange Instructions
We do not offer direct exchanges.
Should you require a different size or colour of an item you have received, please return your order following the instructions noted above and place a new order for your desired item.