Return & Exchange Policy
Standard Return Policy
All returns must be submitted within 14 business days of receiving your item(s).
To be eligible for return, all items must be returned in their original packaging, clean, unworn and in sale-able condition.
The item must be new, not worn, unaltered and free of any odours or fragrances.
If an item does not meet this criteria, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
All Special Collaboration Items are final sale, no exceptions.
Socks are final sale, no exceptions.
Swim Trunks are final sale, no exceptions.
A $15 fee will be applied to all U.S. & Canadian returns.
A $40 fee will be applied to all International returns.
Return Instructions - For U.S. & Canadian Orders
For items eligible for return, please submit a request at returns@jjjjound.com within 14 business days of receiving the item(s).
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Please allow 10-14 business days for all returns to be processed.
Return Instructions - For international Orders
For items eligible for return, please submit a request at returns@jjjjound.com within 14 business days of receiving the item(s).
Once approved, please ensure that the label is used within 7 days upon receiving. Be sure to also check both documents (customs invoice & shipping label) before printing.
Please pack all items you are returning and include your original packing slip, noting the items you are returning.
Please allow 10-14 business days for all returns to be processed.
Refunds
You will receive an email notification once we have issued your refund.
Once we issue your refund, please allow 10-14 business days for this to appear in your bank statement.
All refunds will be returned to the original form of payment
All shipping costs are non-refundable.
Exchange Instructions - For U.S. & Canadian Orders
JJJJound may carry out exchanges on apparel items only.
If you would like to exchange an item you received, please follow the return instructions noted above.
Exchange Instructions - For International Orders
We are currently unable to offer direct exchanges for international orders. Should you require a different size or colour of an item you have received, please return your order following the instructions noted above and place a new order for your desired item on jjjjound.com.